The latest of the Families First North East services is our new Hydropool, The Oasis, in Hartlepool,

Based at 110 Whitby Street South, The Oasis is a self contained private pool. 

With 6 private changing rooms, a shower and built in sound system, the Oasis has everything needed for those wishing to enjoy water activities.

The pool is both available for private hire as well as attendance at sessions that we will be holding and promoting in the very near future.

Prices are :
£35.00 per hour (50mins pool time, 10 mins for changing)
£50.00 for 1.5 hours (1 hour 20 mins pool time, 10mins for changing)
£60.00 for 2 hours (1 hour 50 mins pool time, 10 mins for changing)

It is very important that you note that this is the maximum time you spend in the pool area and must include adequate time to get changed as often bookings are 'back to back' and there will be other people waiting to use the pool after you.

1 hour sessions are discounted to £30.00 per hour when booked in blocks of 6 sessions or more. Click on PACKAGES for further details.

Please Note : The Hydropool does not have a hoist.

The Oasis Hydropool operates across 7 days per week and is often fully booked. Please check the online calendar for live and accurate availability.

If you want any further information, please contact the team on 01429 812953.

• The duration of which you have booked the pool for, includes the time you need to get changed / showered both before and after using the pool.
  

• Full payment will be taken at the time of booking. If your payment is not successful, your booking will be automatically cancelled.

• Bookings may be cancelled or rescheduled if more than 24 hours notice is given prior to the booking due to take place.

• Cancellations less than 24 hours before a booking and ‘no shows’ will incur the full cost and no refund will be given.

• Bookings cannot be rescheduled in the 24 hours leading up to the booking taking place.

• All children must be accompanied by an adult over 16 years of age.

• Any deliberate damage will be payable by the lead name on the booking form.

• We reserve the right to close the pool at short notice due to factors which require immediate attention.  Possible factors could be, but are not limited to: Electrical failure, equipment failure, chemical dosing issues, water clarity issues.

• The minimum number of people in the pool is two at any one time with a maximum of eight. No lone swimming is permitted.  We reserve the right to refuse entry to hirers who wish to swim alone or arrive alone for their booking. This is for your own safety.

• We have a strict 1:1 policy of adult to child ratio under 4 and/or non swimmers.
   

Before you use the pool

• All users must shower and use toilet prior to entering the pool.

• Customers who have suffered from sickness and/or diarrhoea must not swim until symptom free for 48 hours.

• Customers are advised not to swim if you have consumed a meal within the last hour or have an upset stomach.
   

Children under 4 / those incontinent – VERY IMPORTANT

• Please ensure that children have used the toilet prior to entering the pool.

• Anyone who is incontinent or has ‘toilet accidents’ must wear a protective layer*

o   All children aged under 4 years of age or not toilet trained MUST wear a double nappy system**. 

• Failure to adhere to this rule will result in a £500 charge for emptying and cleansing the pool if contamination from faecal matter occurs.

* A protective layer could be a stoma bag cover, or a Neoprene swim short. This must be checked with reception to ensure efficacy.

** The Double Nappy System we insist on is a swim nappy – reusable or disposable, with a Neoprene Happy Nappy Short over the top. This must be correctly fitted.

What to wear

• Acceptable swimwear :

  • Males - swimming trunks, swimming shorts, Lycra leggings, short sleeve thin t-shirt.

  • Females - swimming costumes, bikinis, tankinis, Lycra leggings, swim dress, thin short sleeved T-shirt.

  • Children are the same as males and females with the added extra of swim nappies/underwear, float suits, float jacket

  • Inappropriate Swimwear – underwear, any heavy garments, cotton leggings, long flowing clothes, and baggy T-shirts.
    Swim socks must be worn if you have verrucae.
     

During your booking

• No lifeguard will be present at your visit. This is a private booking and you accept responsibility for the safe supervision of the pool and those using it for the entire duration of your hire. 

• No diving or jumping in the pool.

• Food must not be eaten in the pool, poolside or in the changing rooms

• We have a strict 1:1 policy of adult to child ratio under 4 and/or non swimmers.

• For children over the age of 4 and who can swim, they must be accompanied by 1 adult while in the pool for every 3 children.

• Non-swimmer or weak swimmers must have swimming aids (arm bands, float jacket or floating device).

• There is to be no smoking or drinking alcohol at any time in any part of The Oasis.  We reserve the right to refuse entry to hirers who appear to be intoxicated or under the influence of drugs when they arrive for their booking.

• The hirer and members of their group agree that use of the pool and changing rooms is entirely at their own risk.  Families First (North East) accepts no liability for any loss or injury.

• The hirer is responsible for the safety and behaviour of their group at all times whilst on site.  The hirer must ensure the rules of the pool are read, always understood and observed by everyone.  Signs are in place to remind hirers of the pool about the rules.  A Families First (North East) employee will refer to these as you enter the pool. 

• Families First (North East) cannot be held responsible for accidents or injuries that occur during the hire period.

• The pool is unsupervised. It is the hirer’s responsibility to ensure both they and members of their group can adequately swim. If not, then the use of correct swimming aids is essential in addition to the correct adult to child / adult to adult ratio.

• We reserve the right to terminate the session booked by the hirer and their group immediately without refund if they are found not to be following and observing the terms, conditions and rules during the time of the booking.
   

After your booking

• Everyone should treat the pool with respect, clean up after themselves and take their rubbish away with them, including nappies.

• Users who have found to have breached any of the terms and conditions above will not be permitted future use of the pool and its facilities.